Privacy Notice

Who we are

Hangar Pro is operated by Scott Sambrook, trading as Hangar Pro. We are the data controller for the personal data described here — we decide why and how it is processed. Contact: support@hangar-pro.com.

What we collect and why

• Account data — email address and login credentials, to create and secure your account (performance of our contract with you).
• Aircraft and maintenance data — tail number, serial number, model, hours, maintenance items, squawks, photos and uploaded logbooks, invoices and estimates, to provide the Service (contract).
• Location you enter or share — used only to find maintenance shops near you (consent / contract).
• Support messages — to answer your questions (legitimate interests).
• Usage and device data — IP address, device identifiers, log and telemetry data, for security, fraud prevention, reliability and product improvement (legitimate interests).

We do not sell your data, and we do not use your aircraft records for advertising.

Automated document processing

Documents you upload are processed by third-party AI services to extract maintenance dates, hours and work performed. Extracted results are shown to you for approval and are not used to train third-party models.

Who we share data with

• Service providers / subprocessors — hosting and database providers, AI processing providers, mapping and flight-tracking data providers, and email delivery, acting on our instructions.
• Paddle.com, our Merchant of Record, for the sale of subscriptions, subscription management, payments, tax compliance and invoicing.
• Maintenance shops you choose — only the squawk or service request you send, at your direction.
• Professional advisers (legal, accounting) and authorities where required by law.

International transfers

We are based in the United States and our providers may process data in the US and elsewhere. Where data is transferred from the UK or EEA, we rely on appropriate safeguards such as Standard Contractual Clauses.

Retention

We keep your account and aircraft data for as long as your account is active, and for up to 90 days after deletion to allow recovery, after which it is deleted or anonymised. Billing records are kept as long as tax law requires. You can delete uploaded files at any time.

Your rights

Depending on where you live, you may have rights to access, correct, delete, restrict or port your data, to object to certain processing, and to withdraw consent. UK/EEA residents may also complain to their supervisory authority. Email support@hangar-pro.com and we will respond within one month.

Security

We use appropriate technical and organisational measures, including encryption in transit, access controls and row-level database security so that your records are only accessible to your account.

Cookies

We use essential cookies and local storage to keep you signed in and to operate checkout. We do not use advertising cookies. You can clear or block cookies in your browser, though sign-in will stop working.

Changes

We will update this notice as the Service evolves and will post the new date above. See also our terms and refund policy.